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Warranty

E-Ride-Shop Warranty Policy

Effective date: September 27, 2022

For E-ride.shop products that have quality problems during the warranty period, Customers can make a warranty application t. After receiving the customer's after-sales , Windgoo after-sales personnel will contact you within 24 hours and confirm after-sales warranty related matters.

Warranty Description

After the receipt date of the product, if there is a non-human damage performance failure, after being confirmed by the E-ride.shop after-sales service center, the maintenance business will be handled for the user.

The warranty period of the whole machine and its parts is as follows:

Warranty Period

Repair Fee

Accessory Fee

Accessory Scope

Within 6 Months

Free

Free

All

6-12 Months

Free

50%

Battery/Motor/Controller

6-12 Months

Free

Free

Free

12-24 Months

Free

100%

All

24+ Months

Paid

100%

All

Man-made damage

Paid

100%

 All

 

Electric bicycles and electric scooters are large products, the products will be properly packaged for delivery. In rare cases, the products will inevitably have bumps and scratches due to express delivery. Without affecting the appearance of the product and normal riding, the slightly Scratches or scratches are not warranted as a quality issue.

If the product has serious transportation damage, Customers can make a warranty application through the email info@e-ride.shop. After receiving the customer's after-sales , E-ride.shop after-sales personnel will contact you within 24 hours and confirm after-sales warranty related matters.

Non-warranty terms

The following situations are not covered by the warranty:

  1. Exceed the validity period of the product warranty as mentioned above
  2. No warranty card, invoice
  3. Human-caused damage
  4. Damage caused by irresistible factors (such as fire, flood, storm, lightning, earthquake, etc.)
  5. Any damage caused by the use, maintenance and adjustment not in accordance with the requirements of the "User Manual"
  6. Disassemble or repair without permission
  7. Other failures and damages not caused by the design, manufacture, quality and other problems of the product itself
  8. The accumulated mileage has exceeded 2000 kilometers