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FAQs

FAQs

  1. Where is the battery? Can I replace it when needed?

Answer: The battery is located in the battery compartment under the seat. Yes, you can replace the battery if needed, only if the battery fails

 

  1. Where can I have a test ride?

Answer: We have some trial points in the Netherlands, please contact us if you want to arrange a test ride via: info@e-ride.shop

 

  1. Can I get accessories to e-bikes/e-scooters?

Answer: Sure thing!

You can find the most suitable accessories on our website. 

 

  1. How can I keep my bike in tip-top shape?

Answer: These simple tips will keep your ride happier, so you can enjoy many more years of smooth riding.
Pump your tires
You'll be 15% more energy efficient by keeping your tires inflated at 3 bar (35 Psi). We recommend a tire inflation pressure of 2.5 - 5 bar / 35-70 Psi. A higher pressure will give less rolling resistance and a better puncture protection, while a lower pressure can be more comfortable.
Lubricate your chain
For best performance, apply a little lubricant to your chain every few months to keep it running smoothly. You can do this by inserting the lubricant in the top or bottom hole of the chain cover – these are located near the pedals. More instructions can be found here.
Cleaning
Clean your e-bike frame using water and some gentle dish soap. We don’t recommend using pressure washers as this can damage the internal electronics.